European Auto Repair

Jorge De Paula 11 months ago

Let me tell you about my experience, up until I found these guys... I'm a 38-year-old Brazilian guy who has a hard time trusting services provided by American businesses. I often feel like they charge more than they should. I took my 2015 Mercedes C300 to my usual Brazilian mechanic to fix a check engine light. They told me the job would take about 7 hours of labor, the parts would cost around $130, and the total estimate was $600 if they managed to finish it faster. I was okay with that, but I asked if they could provide a loaner car while mine was being fixed. I have a 10-month-old baby and unfortunately, they didn't have one. Because of that, I didn't go through with the repair and ended up driving the car for almost a month. Eventually, I decided to try a different mechanic. I called multiple places, comparing prices, and finally decided to visit European Auto Repair in person without an appointment. They gave me the best customer service I've experienced in my six years living in America. They actually listened to me and addressed my concerns. They were the ONLY place that checked if my car was still covered by an extended Mercedes warranty. They even contacted someone at Merc

Y 2 years ago

I️ highly recommend European Auto Repair. Max the owner is highly trained and provides outstanding customer service!. Upon dropping off my Mercedes this morning to be serviced , I️ was given a ride to Fruitvale BART and was picked up when my car was finished. Wonderful communication was given throughout the day about all that needed to be done to my car. Max is honest and fair. I️ am definitely pleased with the wonderful care given to my car. You will not be disappointed!

Vince Golla 5 years ago

Highly recommend. Knowledgeable and professional. Did a fantastic job checking out and repairing our 40-year-old VW, which has notoriously finicky engine electronics. Work was done on time, if not a bit earlier than promised. I've sent friends there and will continue to send them.

Aran Kaspar Edited 4 years ago

At first they seem helpful and get you in the door. They're "high estimate" was still low by more than 600 and they ended up charging me more. They jumped the gun and said it was done but had installed the wrong parts and gave me back my car after clearing the check engine light and hoping it wouldn't come back. I asked them to check the condition of the valves and they said they looked great. See photo. They also cause a transmission leak which is not even related to the work I went in for. Owner Al says he's trained by Mercedes in Germany and then passes the car off to one of his much less experienced mechanics to do the whole job. Quite deceptive. Car was in their possession 5 months as I patiently waited and waited. There would be weeks with no update, just sitting there. No call back, nothing. Charged me $800+ more to attempt to fix the problem they created and to this day deny any fault. Still a check engine light 1 year later and countless hours troubleshooting only to find that the problem was the communication amongst themselves and the owner's curt and prideful attitude. Terrible business etiquette. I spent $6000 here and was treated like a child. Can't trust them a

Adam 7 years ago

Most RUDE and inconsiderate customer service. Now I’m sure the service is good and Al the main guy is nice. I haven’t got that far to judge because after 30mins of wasting my time, the lady name Angelica at the front desk that’s suppose to help you put me aside to chit chat with her friend taking her sweet time talking non car related. Then finally ask me what I need with the fakest tone in her voice. Quote me HIGH prices when I can just go to the dealer which was the whole point coming here to avoid the dealer. I didn’t feel comfort or welcomed I just left.